Click an area of interest on the diagram below to explore the Ops90 content:
Areas of knowledge covered:
1. Incident and Emergency Management
This covers all aspects of the railway when disrupted by an incident concerning trains or other railway property. It covers the business measures required in being prepared for these events and also how they are handled in real time.
2. Performance Management
This covers performance in relation to the business, how it is typically measured and why, the systems which support it and the factors affecting performance in the long term and operational running of the railway.
3. Delivering Passenger and Freight Services
This covers all aspects of real-time service delivery including ; ensuring the safety, quality and efficiency of freight and passenger services in train movement, stabling and interfaces with stations, stops and depots.
4. Managing Safety
Managing Safety covers legal issues affecting operations managers on the rail networks in Britain.
It covers the assessment and mitigation of risk as well as safety cases and certificates. It also covers the audit processes which support the management of safety and covers the issues involved in safety and security in the workplace for passengers and staff. Finally it covers the importance of contracts and managing contractors.
5. Delivering Customer Services
A broad understanding of the constituent parts of delivering a service to a customer including how customer service and business success are linked. It also covers the methods used by commercial organisations to allow them to formulate models of best practice of customer service. Knowledge in this category is industry-wide and not restricted to one organisation.
6. Operational Planning and Timetabling
Operational Planning and Timetabling covers four main areas:
• The nature of the railway network, how it determines the shape of the train service, and may itself be shaped by the train service requirements;
• Development of a train service from commercial and other demands, eg working with a finite number of trains; processes and tools for planning the train service;
• Capacity of rail networks, how it is created and the practicalities of exploiting it effectively;
• Devising, defining and implementing developments to the railway system.
7. Train Movement and Control Systems
Concept, design, rationale and implementation of systems of control for train movements, covering principles, practices and safety standards in normal, degraded and emergency conditions. This covers all aspects of the safe and efficient control of train movement including technology, process and human factors aspects, both in relation to normal operation and in relation to the implementation of a new system or making changes to an existing one.
8. Rolling Stock and Fleet Management
All aspects of fleet management including design of rolling stock, leasing and the delivery and monitoring of the train service against plan
9. Railway Engineering, Maintenance and Renewal Management
This covers the components of railway infrastructure, its design features and its renewal and maintenance.
10. People and Change
People and Change covers the essential processes and procedures for managing people in an organisation. It covers relevant employment law, an overview of key Human Resource processes, the National Union context and theories and practice of performance management and learning and development. It also covers how change affects individuals teams and organisations, how organisations can be developed using systems and communications strategies.
11. Railway Organisations Business Context
Railway Organisations Business Context covers four main sections:
• How businesses in general and railways in particular are organised and financed;
• The organisational development of railways in the UK;
• Governance and regulation of the UK rail industry;
The objectives, constraints and organisational structures of a range of different railway businesses.
12. Financial and Investment Planning
This covers the main financial aspects of the railway business including – the financial structure of a company, budgeting, managing and auditing accounts, revenue planning, commercial transactions and legal requirements for financial reporting.